Got my verizon DSL up and cancled comcast

Categories: Technology
Comments: 4 Comments
Published on: April 20, 2010

Finally I am off of comcast. When I called in to cancel the comcast account talk about hostal, the person tried to tell me I did not know anything about computers and my setup was all wrong and I was causing my own problem. At that point I got angry and told him 1) I know what I am doing tell him I am not an idiot when it comes to computers, listing that I am a programmer and have a BS in CS 2) their own technicians saw my setup and said nothing about it.
I am just glad to have canceled the service (both internet and TV)

The speed results, not the fastest but if it stays stable it will be better.

4 Comments
  1. ComcastMark says:

    I am sorry to know that you are now receiving services from our competitor. More importantly, I apologize for the experience that you had with us. We certainly need to look into your experience so that we can prevent this from happening to other customers. If you don’t mind, will you please let us know the phone number that was associated with your account?

    Thanks,

    Mark Casem
    Comcast Corp.
    National Customer Operations
    We_Can_Help@cable.comcast.com

  2. No I will not give out my phone number, just not a wise thing to do, I don’t give out my phone number to random people on the internet.

    I will give only the following the first 5 numbers on the account 05659 and the city name Indian Head MD. But I will not give out my phone number on the internet to people I don’t know.

  3. verizon dsl says:

    The most angry and vulgar customers are the least likely to get helped. When dealing with customer support please try to explain your frustration in a civilized manner, and be persistent if you need to. Just remember swearing and insulting us only gets you put on the back burner.

  4. It was not I that was rude, it was the techs that were unknowable, and when I finally canceled it was the guy that I got that was rude, He asked why I canceled, I said because I was not getting any internet connection from 6pm to 8pm, he then said it was my fault and that I did not understand computers, when I said that I did understand computers and that I was a Programmer and hold a BS in Computer Science, he responded with don’t make things up and that I was just a moron. No it was not I that was rude it was the people at comcrap that were rude.

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