Michael P. O'Connor

Well verizon still has not gotten my DSL connect it been 23 days now, well over the 2 weeks promised. So I decided to call Comcast (the local cable company) and see how much it would be to get cable internet. They said that they could have it in tomorrow, and that they have a slot for noon to 4 open. So I decided to get it, and they were also having a “sale” on the installation fee, instead of the $200 setup fee it was only $20. Not waved like I would love to have had, but still a major reduction. I also made sure I could use Linux and told them I do not have windows. So I signed up, and then called verizon to cancel the DSL and since I only have land line service because I had to have it for the DSL, I canceled the land line too. The only problem with cable service is that it is actually cheaper to have it with some cable service, so I got a $12 basic cable, I am just a bit afraid that I might watch to much TV. Some one suggested a good idea; they said I don’t have to hook up the TV to the cable. I am tempted to do that.

So I called in. I got connected to some one, that then talked to some one in “engineering” (what ever that means) But I was told that I should have my DSL service up and running on Tuesday. Let’s see if Verizon can keep this date.

Right now I am doing a evil thing, I am doing an internet sharing of a dial up connection. The reason I am doing this is because I never though of putting a modem in my Linux box. Only my windows box has a modem, and there are things I just can not do on windows that I would like to do. So I have windows connected to the net and sharing the connection. It is painfully slow, but I have internet connection now, it is better then nothing.

Well it is the 17th and I still have not had my DSL since the 29. I just called tech support today again, and the poor tech was getting confused by what the computer was telling here. It was saying 3 things that were not in agreement, on was saying it was complete and active, the next was telling her pending, and the third was telling her no circuit. She apologized for the inconvenience and asked if I could call in tomorrow and, try to talk with some one that might be able to clear or make sense of what is wrong with the status system when it comes to my order. So I will be calling in tomorrow to see what can be done, I am getting annoyed at having to use dial up for now.

Ug!! That is what I been saying all night! Verizon said it would only take 2 weeks from the time the phone service was moved to my new place for them to get the DSL going. Well I still do not have DSL, I called the tech support number, and they still do not have an ETA when the DSL service will be up. The phone service was moved over to the new place on the 29th of last month. Well I am sitting here on the 14th with no DSL that is 2 weeks and 2 days. I am now wondering if I want to stay with verizon for my ISP, or if maybe I should be looking to another service provider that can get their act together.

This is cut and pasted from Their order status page

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Your order for DSL service has been received and we’re working to schedule your DSL Service Ready Date. We’re glad you chose Verizon Online and we look forward to helping you discover all that’s possible on the Internet with Verizon Online DSL.
Order Date: December 5, 2004
Service Type: Verizon Online DSL
Maximum Connection Speed: up to 1.5M/384K
Scheduled Service Ready Date: December 14, 2004 after 6 pm

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right now it is 11:40PM EST. The next question is why do they list the 5th as the day they got the order, I called in on the 19th of last month, and the phone service was here on the 29th, are they that incompetent?